loopy logo

Q: How long will shipping take? Do you offer rush shipping?
We ship via USPS priority mail. You can expect to receive your shirts within 2 weeks of placing an order. We ship things as soon as we can so it will probably come even faster than that (4-7 days). If you need your order rushed, please email us. Additional charges may apply.

Q: What is PayPal? Do I need a PayPal account to order?
PayPal, owned by eBay, is a global online payment system. PayPal is an easy-to-use and secure way for us to receive your payment online. You can use Paypal to pay by credit card, without having a PayPal account.

Q: Can I get a certain design in a color not shown?

Since all of our designs are custom made in small runs, we only offer the choices shown.
But check back for new designs! Click here to join our mailing list for updates.

Q: What should I do if the size or color I prefer is sold out?
We restock frequently. Email us and we can give you an estimate of when your shirt will be back in stock.

Q: Can I exchange or return my purchase?
All sales are final but shirts may be sent back to exchange sizes if unworn and in new condition, within 30 days of purchase. Shipping charges are non-refundable.

Q: Do you gift wrap?
We do not gift wrap but can include a short gift note (20 words or less) with your package. When you check out of PayPal you will have a chance to give a "message to sender." Please specify your gift note in this field if you'd like it added or email us.

Q: What size should I order? Will my shirt shrink?
Our shirts are 100% cotton and are not preshrunk. If the baby you are shopping for is between sizes or you aren’t sure how big to buy, we recommend choosing the larger option in case of slight shrinking the first time garment is washed. Also babies and toddlers grow so fast!

Q: I am a store that would like to carry the Loopy brand, who should I contact?
Email us or call us at 718.398.9548